Simplyhealth offers health products and support as well as personal, dental and business health plans to over 3 million people across the UK. They are also the official sponsor of The Great Run series. The healthcare experts selected PCA Predict’s address validation tool 15 years ago in order to ensure they had access to valid and accurate address data.
According to Jamie Jones, Head of IT Customer Service for Simplyhealth, accurate address data is an essential cog in the business, especially when it comes to sending important customer documentation such as claim forms. The customer support teams also need the ability to quickly access accurate address data when signing up new customers or changing customers’ addresses.
The PCA Predict service allows us to retrieve accurate and up to date data records from any platform, and ensures that we provide an excellent customer experience.
The award winning PCA Predict support team have been there every step of the 15 year relationship, and Jones told us that the reason they choose to renew each year is because the service (both product and support) is second to none.
The PCA Predict customer service has been great – really helpful.
Find out more about how address validation could help your financial services business.