Host venue for The Ryder Cup in 2010 and the 2014 NATO summit, Celtic Manor is an award-winning resort set in more than 2,000 acres of panoramic parkland at the gateway to Wales. The resort boasts a 5-star hotel and historic 19th-century manor house as well as an award-winning spa, two golf courses and six restaurants.
The resort selected PCA Predict’s smart address validation technology, Capture+, in order to improve their online booking process and ensure a consistent and credible online experience.
As a world-class five star destination, customer experience and service is a top priority both online and across traditional offline services. Our customers are used to receiving the very best service at our resort, and likewise our digital customers have become accustomed to receiving a high standard of service on our website.
Making a customer-friendly booking process requires simplicity. Making use of a postcode to pre-populate a booking form makes perfect sense to our customers, reducing form entry requirements and most importantly, time.
The implementation of Capture+ allows our customers to complete the booking process in less time than ever before and cutting the purchase journey has increased completion on all services.
The consensus from independent usability studies has been very positive with the address finder praised for being particularly easy to use. Our customers seem to love our website and the addressing solution!
Paul Jones, Online Systems Manager, Celtic Manor Resort